Drift Support

Help with the Drift app for iPhone

Something not working, or a question the answers below don't cover? Email drift.dev.travel.app@gmail.com. Every message is read by a person. It helps to include your iPhone model and what you were doing when it went wrong.

Subscriptions

Cancelling or changing your plan

Subscriptions are billed through Apple, so they are managed on your iPhone rather than inside Drift: open Settings → your name → Subscriptions → Drift. Cancel at least 24 hours before the current period ends to avoid the next renewal.

Restoring a purchase

If you reinstalled Drift or moved to a new phone, open the Drift Pro screen and tap Restore purchase. You will need to be signed in to the same Apple Account you subscribed with.

Refunds

Apple handles refunds for purchases made through the App Store. Request one at reportaproblem.apple.com.

Your account

Deleting your account

Open You → Settings → Delete account. This permanently removes your profile, trips and activity. Deleting your account does not cancel an Apple subscription — cancel that separately in Settings first.

Location

Drift uses your location to show what is near you. You can change this at any time in Settings → Drift → Location. Drift still works without it; you will just need to search for where you are.